Thank you for choosing Hotel Royal Seven. We aim to offer a smooth and comfortable experience to all our guests. Please read our Refund and Returns Policy carefully to understand how cancellations, changes, and refunds work.
1. Room Booking Cancellation Policy
- Free Cancellation:
You can cancel your booking free of charge if the cancellation is made at least 48 hours before your check-in date. - Late Cancellation:
If you cancel within 48 hours of your check-in time, one night’s charge may be applied as a cancellation fee. - No-Show:
If you do not arrive on the check-in date and haven’t informed us, the full booking amount may be charged, and no refund will be given.
2. Refund Policy
- Eligible Refunds:
Refunds are only applicable if:- You cancel the booking within the free cancellation time.
- The hotel fails to provide the booked service or room.
- You are charged more than the confirmed amount due to system error.
- Non-Refundable Bookings:
Special offers or discounted bookings may be marked as non-refundable. Please read the room details carefully before booking. - Mode of Refund:
All refunds will be processed through the same payment method used during booking. - Refund Time:
Refunds will be processed within 7 to 10 working days, depending on your bank or payment service provider.
3. Early Check-Out
- If you decide to leave the hotel before your booked check-out date, refunds may not be provided for unused nights, unless there is a valid reason discussed with hotel management.
4. Room Changes or Booking Modifications
- Guests can request to change the room type or dates, subject to availability.
- Rate differences may apply, and no refund will be provided for switching to a lower-priced room after check-in.
5. Contact for Refund Requests
If you need to request a cancellation, refund, or have any questions, please contact us:
Email: royalsevenhotel@gmail.com
Phone: 0315 5168884
Website: newkingstonhotel.com
6. Management Rights
Hotel Royal Seven reserves the right to review and make final decisions regarding any cancellation, refund, or return case. We always try to be fair and ensure customer satisfaction.
